Terms & Conditions
FLUID LINES (PTY) LTD Copyright
All images, website code, intellectual property, descriptions, prices and other material on this website are the property of Fluidlines. It may only be copied with the express permission of Fluidlines.
Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.
Information Accuracy (E&OE)
This web site is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and web sites. We often photograph products ourselves where images are not available. Though we try to ensure all information and images are correct - occasionally it's incorrect. Because the information we use comes only from our suppliers, we cannot be held responsible for website errors as these are genuine mistakes. If you buy any products from us, based on wrong information, we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received by the cardholder. Fluidlines reserves the right to change these conditions at anytime and without prior notice.
If you feel that you have been delivered a damaged product and wish it to be replaced, please do so by filling out our returns form with a letter explaining the problem. Items may be exchanged for an alternative item in the same manner. Delivery costs of R150.00 (plus vat) will be charged to the customer if the problems results from them selecting the wrong size wetsuit. If you are sent out a suit that has some wear and tear damage to it, you will be notified by a drawing of the suit clearly marking the wear & tear, click here to download a copy of the wear and tear form.
Vat of 15% is charged.
Shipping & Handling
Postage will be by Speed Post or Courier. The item will need to be signed for and will only be delivered Monday to Friday. For international delivery contact the office for a quote. A R 300.00 charge which includes insurance will be required to re-deliver a wetsuit in situations where the item was not delivered due to the fault of the customer. These situations are defined as:
1 - The item was not signed for because the customer was not present at the listed delivery address.
2 - The item could not be delivered because the address provided by the customer was incorrect or incomplete.
Placing an Order
Placing an order could not be easier. Select a size and agree to our terms and conditions. Only one wetsuit order can be processed at a time. After you have finished your selection, click on "add to basket" and you will be asked for a few details that we need to be able to satisfy the order.
Availability of Products
Fluidlines updates stock availability continuously. In the rare event of a product being unavailable either temporarily or permanently - we'll let you know upon which you can cancel your purchase or wait until the product is in stock. You will not be charged in any case until the product(s) you ordered are dispatched. Occasionally you may be charged a deposit before a product is actually ordered from our suppliers (normally high value items), in the event that a product ordered is no longer available or the pricing information is incorrect, you will be contacted and informed of the difference or the unavailability of the item where upon you may elect to either have the deposit refunded or accept an alternative product or cancel the purchase outright, Fluidlines will not be held responsible for errors and omissions. By using our site and ordering through this system you understand these terms and conditions and accept them without reservation.
We endeavor to deliver your product(s) to you within the stated 5 to 7 working day period, however sometimes this may take longer. If this is the case someone from our team will do the up most contact you, unless the delay is due to circumstances beyond control.
Web Site Usage
Fluidlines cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.
Fluidlines do not give your details to ANY third parties or organizations - period. To process your order and update you with delivery status we have to have your name, email, land phone number, mobile number (to help delivery company deliver your goods) and delivery address and any other relevant details. If you do not wish to receive occasional product special offer emails from Fluidlines please contact us.
We only charge you when the order is ready to be dispatched. For offline mail order products, Fluidlines accept South African Rand bank transfers. Please don't post cash. Due to varying exchange rates payments to Fluidlines must be made in SA Rand.
Fluidlines reserves the right to withdraw discount availability without prior notice. All vouchers are redeemable once or at the discretion of the Management.
Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.
Fluidlines include VAT at the standard SA rate of 15% on all goods irrespective of whether they are shipped outside of South Africa. If you have purchased our products from outside of South Africa and wish to claim back that portion of the purchase from SARS, then please download form VAT65A from the SARS website. and follow the instructions contained therein.
Part Shipping Orders
Fluidlines may part-ship orders at no additional postage cost to the customer in the unexpected event that goods are still not available in stock after a reasonable amount of time.
Postage - which service to use
For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.
We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customer’s responsibility.
Exchanging Wrongly Ordered Goods
Fluidlines will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.
Check Product Sizes & Compatibility Carefully
Fluidlines can offer advice on buying the correct sized wetsuit, clothing or product compatibility. Please take care when you order from us and be sure to order the correct product. Checking the sizes of wetsuits and clothing is especially important.
To return goods you MUST complete a returns form and call a member of the customer service team on 021-853 0000 BEFORE returning goods. Returning a product to us implies that you have read the terms on this page and our Returns Policy.
Returns - Basic Terms
Online Orders: Goods must be returned within 5 (7) days of receipt to receive a refund excluding postage and packaging.
In store purchases: Any item/s can be returned for any reason as long as they meet our return policies as listed below. You must notify us within 21 days of purchase of the item/s that you intend to return it.
We will refund your money as soon as we have verified that everything is in order. We are only able to refund by way of EFT or cash deposit for in store purchases. Online sales will be refunded in the same manner as payment was effected.
New regulations stipulate that in order to perform a refund for any Direct Deposit/EFT/Instant EFT purchases, we require one of the following from you:
- Stamped bank confirmation letter on the bank's letterhead
- Client bank statement showing the client's name and account details
Goods must be accompanied with a completed Returns Form.
Goods are to be in the original packaging including labeling - where possible.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
Goods returned will be subject to a restocking charge of R150.00.
We advise all our customers to email us. or call our sales support team 021-853 0000 with any queries prior to purchase. Fluidlines is not a silent business and encourages consumer interaction.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We cannot accept responsibility for damaged caused when packing goods - please take care. The customer has full responsibility of the condition of the goods, until they are received and signed for:) How to Pack Your Goods.
Goods may be cancelled with no charge to the customer if monies have not been debited from the customer’s account.
Once the order has been processed (goods ordered from the supplier) and monies have been debited from the customer’s account, the customer will be subject to the restocking fee unless the fault lies with Fluidlines.
At Fluidlines we operate a fair play policy to protect you and us. We will warranty anything our suppliers see as being down to a fault. Occasionally people try to warranty products unfairly (ie when a product had been abused) or change their mind about a product well into it's usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you:)
My Product has a Fault.. what do I do?
If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'.
Sometimes a customer will call after several months of using a product and tell us that a part of their product has a default and / or may have caused damage to the product. First of all please stop using the product if you even suspect something might be wrong please email us.
What does my Warranty Cover?
Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.
How long is my Warranty?
All products purchased from Fluidlines are fully covered by manufacturer’s warranty. Some manufacturer’s offer extended warranty.
Please note: We cannot guarantee your order will reach you before Christmas if your order is placed on or after the 18th of December.
Terms & Conditions
Fluidlines is a mail order company which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care. Our terms do not affect your rights.